Refund policy

Refunds and returns can be facilitated through our customer service centre. The contact details can be found here. You must not attempt to return any items before having so communicated with us. Before we accept a return on a purchase, we will ask you to post the item to us, at your own expense, so we can assess it for damage before processing your refund.

Damaged Items

If your item arrives to you in damaged condition please notify us within 5 days of receipt. We may require you to provide us with specific information and photographs of the damage for our further assessment. We will then arrange a replacement item. This process may take up to 7 days from you notifying us of the damaged item.

Change Of Mind

We will accept a return (for change of mind reasons) of an item if it’s unopened, unused, in as new and sale-able condition within 7 days of your receipt of the item, provided that you have arranged this in advance. You will need to ship or return the item to us once you have arranged this in advance. Once we receive your item and approve the refund, we will issue you a refund by direct deposit or PayPal at our discretion.