Privacy policy

This Privacy Policy sets out how Neap Education Pty Ltd ACN 634 499 791 (Neap, we, us or our) collects, holds, uses and discloses personal information about teachers, school staff, students, prospective students, parents and guardians, authors, contractors, job applicants and other individuals who interact with us, including through www.neap.com.au and any related Neap online services, accounts, downloads, resources or platforms (Website).

In this Privacy Policy, personal information and sensitive information have the meanings given in the Privacy Act 1988 (Cth).

1. Personal information we collect

The nature and amount of personal information we collect depends on your relationship with us and how you interact with the Website and our services. We may collect:

  • identification and contact details, such as your name, email address, phone number, postal address and account login details;
  • school, institution and professional details, such as the school or organisation you work at, your role or position, subject areas, year levels taught, faculty or department, state or territory, curriculum interests and resource preferences;
  • account and website activity information, including when you create an account, log in, access the Teacher Resource Hub, download or request resources, subscribe to newsletters, submit forms or interact with Website features;
  • purchase, order and payment-related information, where applicable;
  • information you provide when making enquiries, requesting support, giving feedback, participating in promotions, events, webinars, forums or similar activities;
  • information about students, parents or guardians where that information is provided to us in connection with our services and it is lawful and appropriate for us to collect it;
  • employment, author, contractor or tutor application information, such as CVs, qualifications, teaching experience, references and related information; and
  • technical information, such as IP address, device type, browser type, cookies, pages visited, referring pages, approximate location and other analytics data.

We will only collect sensitive information with your consent, or where otherwise required or permitted by law.

2. Teacher Resource Hub

If you register for or use the Neap Teacher Resource Hub, we may collect and use information including your name, email address, school, role, subject areas, year levels taught, curriculum interests, account details, resource download history and related interactions. We collect this information to:

  • create, verify, administer and secure your account;
  • confirm that access to teacher resources is being requested by or on behalf of a teacher, school staff member or other authorised education professional;
  • provide, manage and improve the Teacher Resource Hub and free teacher resources;
  • understand which resources are useful to teachers and schools;
  • send administrative messages about your account, access to resources, updates to resources, changes to our terms, security notices or service-related matters;
  • where permitted by law and subject to your consent or ability to opt out where required, send you information about Neap products, resources, events, offers and services that may be relevant to teachers or schools; and
  • protect our intellectual property rights, enforce our Terms and Conditions and investigate suspected unauthorised copying, distribution, resale, publication or misuse of Neap resources.

3. How we collect personal information

We generally collect personal information directly from you, including when you create an account, complete a form, download a resource, make a purchase, contact us, subscribe to communications, attend an event, provide feedback or otherwise interact with us. We may also collect information from schools, parents or guardians, referees, publicly available sources, service providers or other third parties where it is lawful and reasonable to do so.

4. Cookies, analytics and similar technologies

We may use cookies, pixels, analytics tools and similar technologies to operate the Website, keep you logged in, remember preferences, understand how users interact with the Website and improve our resources and services. You can disable cookies through your browser settings, but some parts of the Website, including account-based access and downloads, may not work properly if cookies are disabled.

5. How we use personal information

We use personal information for the purpose for which it was collected and for related purposes that you would reasonably expect, including to:

  • provide and administer our Website, products, services, accounts, downloads and resources;
  • process orders, enquiries, registrations, account requests, support requests and transactions;
  • operate and improve the Teacher Resource Hub and other Neap services;
  • personalise or tailor resources, recommendations and communications based on your role, subject areas, year levels, state or curriculum interests;
  • communicate with you by email, phone, post or other channels about our products, services, resources, events, updates and support;
  • conduct marketing, promotions and customer research in accordance with applicable laws;
  • manage author, contractor, tutor, employment and school relationships;
  • maintain business records and comply with legal, accounting, tax, regulatory and reporting obligations;
  • detect, investigate and prevent fraud, security incidents, misuse of accounts, unauthorised access and breaches of our Terms and Conditions;
  • protect and enforce our legal rights and intellectual property rights; and
  • respond to complaints, disputes, access requests and correction requests.

6. Marketing communications

We may send you marketing communications about Neap products, services, resources, events and offers where you have consented, subscribed, created an account, made an enquiry or purchase, or where we are otherwise permitted by law to do so. You may opt out of marketing communications at any time by using the unsubscribe function in the relevant communication or by contacting us. We may still send you non-marketing service or administrative messages, such as account, security, download, transaction or terms update notices.

7. Disclosure of personal information

We may disclose personal information to:

  • our staff, contractors, related entities and professional advisers;
  • technology, hosting, ecommerce, customer relationship management, email, analytics, payment, security, data storage, support and website service providers;
  • delivery and logistics providers where goods are supplied;
  • schools or educational institutions where required to provide or administer services, verify eligibility or address misuse of resources;
  • third party partners only where you have consented, where disclosure is reasonably expected in connection with the relevant service, or where otherwise permitted by law;
  • law enforcement, regulators, courts, dispute resolution bodies or other persons where required or authorised by law;
  • persons involved in a business sale, merger, restructure, financing or transfer of Neap or its assets, subject to appropriate confidentiality and privacy protections; and
  • other persons where necessary to enforce our Terms and Conditions, protect our rights, protect the safety of users or investigate suspected unlawful activity.

We limit disclosures to what is reasonably necessary for the relevant purpose.

8. Overseas disclosure and storage

We do not generally disclose personal information to overseas recipients for their own independent use. However, some of our technology and service providers may store, process or access information from outside Australia. These providers may include hosting, email, analytics, customer database, ecommerce, payment, productivity and support providers such as Shopify, Google, Microsoft, Amazon Web Services, Mailchimp, Klaviyo, Stripe, PayPal and similar providers used by us from time to time. The countries in which information may be stored or accessed may vary depending on the provider’s systems and locations.

9. Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These steps may include access controls, password protection, secure systems, staff access restrictions, service provider controls and review of our technology practices. No method of transmission or storage is completely secure.

We retain personal information for as long as reasonably required for the purposes described in this Privacy Policy, including to provide services, maintain business records, comply with legal obligations, resolve disputes and enforce our rights. When personal information is no longer required, we will take reasonable steps to destroy or de-identify it, unless we are required or permitted by law to retain it.

10. Access and correction

You may request access to, or correction of, personal information we hold about you by contacting us. We may need to verify your identity before responding. We may refuse access or correction in certain circumstances permitted by law, and where we do so we will provide reasons where reasonable and legally appropriate.

11. Complaints and questions

If you have a question, concern or complaint about how we handle personal information, please contact us using the details below. We will consider your complaint and respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

The Privacy and Support Officer
Neap Education Pty Ltd
L 1, 223 Hawthorn Road
Caulfield North VIC 3161
Email: privacy@neap.com.au
Phone: 03 9639 4318

12. Changes to this Privacy Policy

We may modify, replace or update this Privacy Policy from time to time. The updated version will be published on the Website. We encourage you to review this Privacy Policy periodically.

Neap Education Pty Ltd
ABN 43 634 499 791
Email: info@neap.com.au
Phone: 03 9639 4318

Last updated: 18 June 2026